FAQs

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

• How can I change something in my order?

  • If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.

  • Change order

  • Cancel order online

  • Cancel order using automated system

  • Unable to cancel order

• How can I pay for my order?

  We accept Visa, MasterCard, Bank Transfer and PayPal.
  
  

• Can I track my order?

  Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.
  
  

• Can I return an item?

  Please contact us for more information.
  
  

• How long will my order take to be delivered?

  Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 10 business days.
  
  

• Do I need an account and what are the benefits?

  It's not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.
  
  

• We need to pay VAT tax?

  if you are in Italy you need to pay 22% VAT or if you are in europe without VAT number you can pay the 22 % tax for the italian state.
  
  

• How can i see Retail price?

  You should sent an email to our staff for check the retail prices at [email protected].
  
  

• Why don't see the prices after registration?

  After registration need wait our operator check the information then will active the account.